Turner Motorsport/ECS Tuning -- negative

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Mr._Graybeard
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Turner Motorsport/ECS Tuning -- negative

Post by Mr._Graybeard »

I bought a large trim part from this vendor, which operates under both names, after contacting them to verify that the part was available at the posted price. I got confirmation on price and availability. After the part arrived, I noticed that an extra $200 had been tacked on the invoice without explanation.Attempts to contact the vendor by phone and email were unsuccessful. I can understand a shipping surcharge for a bulky product, but $200 rates an advance notice, or at least the courtesy of a return call or email.
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86_6series
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Re: Turner Motorsport/ECS Tuning -- negative

Post by 86_6series »

That's not usual with
Turner, could they be closed for the holiday?
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GRNSHRK
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Re: Turner Motorsport/ECS Tuning -- negative

Post by GRNSHRK »

Never dealt with Turner (yet) but have bought plenty from ECS Tuning and never had an issue [-X

Well, once (actually twice, as it turned out :roll: ) they shipped the wrong brake rotor for the cabrio :-"

Turned out that the stock was incorrect, and the third time, the sales guy actually (or claimed to, at least...) went back into the warehouse to ensure that the correct P/N was pulled =D>

But their service and response was good, they provided return shipping info, which they paid for, both times [-(

Sorry to hear, hopefully things will get resolved after the holidays [-o<
:mrgreen:
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Slownrusty
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Re: Turner Motorsport/ECS Tuning -- negative

Post by Slownrusty »

I buy a fair bit of stuff from Turner and they have always treated me well. I've never had an issue talking to a real person when I call them.

Infact recently, they had a part that jumped up $35 overnight but when I cross referenced the same part on Pelican Parts, it was quite a bit cheaper, so they price matched Pelican and issued a credit.
Mr._Graybeard
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Re: Turner Motorsport/ECS Tuning -- negative

Post by Mr._Graybeard »

Several folks are posting in Turner's/ECS' defense. I also have never had trouble from them in the past. In fact, they were my go-to when it came to factory parts. This time ... hmm.

I own four BMWs, and have ordered parts online for 20 years. It's a competitive business. Several mainstays, like Bavarian Autosport, have gone under recently. Conditions can change quickly in our uncertain times.

That said, I'll try again this week to get them to at least clarify why they tacked an undefined $200 surcharge onto a $675 part. And I will update this thread with the result.
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Ralph in Socal
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Re: Turner Motorsport/ECS Tuning -- negative

Post by Ralph in Socal »

Either way the lack of notice is concerning. $200 is not pocket change so you should have been given the chance to accept, cancel or modify.

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anchored
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Re: Turner Motorsport/ECS Tuning -- negative

Post by anchored »

I have seen tons of parts listed for sale on there that are NLA and have been for some time.

They just drop ship most of it from BMW warehouses

if buying an OEM part, consider calling and trying to get your local store to price match.
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M718ax
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Re: Turner Motorsport/ECS Tuning -- negative

Post by M718ax »

Turner was a bit funny to deal with when I was looking for a exhaust system. Had to call SuperSprint in Italy and set everything up so my lazy distributor can place the order. That was my first and last time I dealt with them.
Saul over @ Maximillian Importing handles all my parts for all
My BMWs new and old. Very impressed with their way of getting things done.
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Sbeaud
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Re: Turner Motorsport/ECS Tuning -- negative

Post by Sbeaud »

I've recently been purchasing OEM/BMW parts from Maximillian as well. In my comparisons the price is usually lowest, and the service/delivery is fine. I'd recommend them for OEM parts.

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